16th September 2014 New Deals for Non Standard Household Insurance
We now have new providers of insurance packages for Households who have;; Lodgers, Bed and Breakfast guests , Second Homes... more...
Ellis & Co is authorised and regulated by the Financial Conduct
Authority, who ensure that we are able to prove that we have provided
you, the customer, with a fair and honest service.
Our Treating Customers Fairly declaration is:
To provide a courteous and polite service
To provide a personal service to our clients
To provide service at a level appropriate to our clients
To listen to our clients and fully understand their requirements
To advise our clients of alternative/additional covers appropriate to their needs
To keep our clients informed of progress with any ongoing work
To respond to all telephone messages the same day
To respond to all post the same day
To ensure all premiums and fees are fully explained before cover is issued
To explain FCA status, rights to cancellation/complaint
